What a great place! We stayed here for five days to attend my son's wedding, even though they had not hired to hotel's wedding services. Pros: Very friendly and helpful staff--special recognition to Ivelissa and Cecilio at the pool area! Checking in and getting an upgrade (for $100/night) was easy. The coffee/ice cream bar was very good. The indoor/outdoor restaurant was very good---ask for the sandwich menu even for dinnertime dining for more reasonable and kid-friendly choices. The outdoor ambience of the outdoor restaurant is top-notch! The pool restaurant also has a very good lunchtime menu. Short walk to Walgreens for all of your needs, including wine and beer. Short cab ride ($20) to Old San Juan and the fort there---both are well worth visiting! During our stay it never seemed overcrowded, so there were plenty of chairs at both the pool and beach areas---included in your stay---so no need to do the annoying saving of chairs with towels at 6:00AM like most places. The resort's wifi--also included--worked well in all locations. The daily maid service in our room was excellent. Our toilet seat was broken when we arrived, but it was fixed the next morning without our even asking. The swim-up pool bar is another excellent feature. But, again, the friendliness and helpfulness of the staff here was remarkable! Even the bellhop provided an overview of the property after delivering our bags to the room. Get a massage from Edwin at the outside ocean-view tent if you can! Cons: I was disappointed that, even though our wedding party booked a total of 7 rooms for the week, the resort charged me full upgrade cost to have an ocean-view room--$100/night with all their added fees. My son and bride did not contract with the hotel for their wedding as they wanted $2500 for some chairs and a small gazebo, so we just walked off the property to have the wedding on the beach. They also wanted $100/person per meal for a reception of 15 people. Instead, we just made reservations at the outdoor restaurant and ordered off the menu. It still totaled over $500 for 15 of us, including three small children. Overall: I recommend this resort and would definitely stay here again. The staff is dedicated to making your stay one to remember!
What a great place! We stayed here for five days to attend my son's wedding, even though they had not hired to hotel's wedding services. Pros: Very friendly and helpful staff--special recognition to Ivelissa and Cecilio at the pool area! Checking in and getting an upgrade (for $100/night) was easy. The coffee/ice cream bar was very good. The indoor/outdoor restaurant was very good---ask for the sandwich menu even for dinnertime dining for more reasonable and kid-friendly choices. The outdoor ambience of the outdoor restaurant is top-notch! The pool restaurant also has a very good lunchtime menu. Short walk to Walgreens for all of your needs, including wine and beer. Short cab ride ($20) to Old San Juan and the fort there---both are well worth visiting! During our stay it never seemed overcrowded, so there were plenty of chairs at both the pool and beach areas---included in your stay---so no need to do the annoying saving of chairs with towels at 6:00AM like most places. The resort's wifi--also included--worked well in all locations. The daily maid service in our room was excellent. Our toilet seat was broken when we arrived, but it was fixed the next morning without our even asking. The swim-up pool bar is another excellent feature. But, again, the friendliness and helpfulness of the staff here was remarkable! Even the bellhop provided an overview of the property after delivering our bags to the room. Get a massage from Edwin at the outside ocean-view tent if you can! Cons: I was disappointed that, even though our wedding party booked a total of 7 rooms for the week, the resort charged me full upgrade cost to have an ocean-view room--$100/night with all their added fees. My son and bride did not contract with the hotel for their wedding as they wanted $2500 for some chairs and a small gazebo, so we just walked off the property to have the wedding on the beach. They also wanted $100/person per meal for a reception of 15 people. Instead, we just made reservations at the outdoor restaurant and ordered off the menu. It still totaled over $500 for 15 of us, including three small children. Overall: I recommend this resort and would definitely stay here again. The staff is dedicated to making your stay one to remember!
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